Thank you for choosing AMG Travels (“Company”, “we”, “our”, or “us”).
We work hard to provide accurate and reliable visa-related services.
This Return & Refund Policy explains when refunds may be issued for purchases or service fees made on AMG Travels
Please read this policy carefully before making any purchase.
1. No Refund for Completed or In-Progress Visa Services
Because visa-related work involves processing time, administrative fees, and third-party charges, we do not offer refunds once:
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The service has started
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Documents have been submitted
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Consultation or processing work has been completed
All visa assessments, consultancy fees, and processing charges are non-refundable.
2. Eligibility for Refunds (Limited Cases Only)
A refund may be issued only in the following scenarios:
Duplicate Payment
If you accidentally made a double payment for the same service, you may request a refund for the extra charge.
Service Not Provided
If you paid for a service and we were unable to start or provide it due to reasons on our side, we will issue a full refund.
Technical Payment Errors
If a payment failed but was still charged due to a technical issue, the amount will be refunded after verification.
3. Non-Refundable Items
The following are strictly non-refundable:
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Visa application fees paid to embassies or governments
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Service fees for consultation, document review, or guidance
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Fees for completed or partially completed services
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Any services delivered or downloaded
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Urgent processing fees
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Payment for incorrect information provided by the customer
4. Refund Request Procedure
To request a refund, you must contact us within 7 days of payment.
Please email: [your email address]
Include:
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Full Name
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Order ID / Payment Receipt
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Reason for refund request
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Proof of payment
We will review your request and respond within 5–10 business days.
5. Processing Time for Refunds
Approved refunds will be processed to your original method of payment within 7–14 business days depending on your bank or payment provider.
6. Changes to This Policy
We may update or modify this Return & Refund Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
7. Contact Us
If you have questions about this policy, please contact us:
[Your Company Name]
Website: [YourWebsite.com]
Email: [contact@yourwebsite.com]
Phone: [Your Phone Number]
Address: [Your Physical Address]